Frequently Asked Questions
Everything you need to know about Jalu Fragrances, shipping, and our artisanal scents.
What makes Jalu Fragrances different from mass-market perfumes?
At Jalu Fragrances, we focus on high-concentration extraits de parfum. Each scent is hand-blended using premium essential oils and sustainable ingredients to ensure superior longevity and a unique olfactory profile that evolves on your skin.
How long will the scent last on my skin?
Because we use a higher oil concentration than standard Eau de Parfum, most of our fragrances last between 8 to 12 hours. However, longevity can vary based on your skin type and the specific fragrance notes.
Do you offer international shipping?
Yes, we ship our fragrances worldwide. Shipping costs and delivery times vary by destination. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return policy if I don't like a scent?
We offer a 14-day return policy for unopened and unused bottles in their original packaging. To ensure you love a scent before committing to a full bottle, we highly recommend purchasing our 2ml sample discovery sets first.
Are Jalu Fragrances vegan and cruelty-free?
Absolutely. We are committed to ethical beauty. All our products are 100% vegan and we never test on animals, nor do we work with suppliers who do.
How should I store my perfume to keep it fresh?
To preserve the integrity of the ingredients, store your Jalu Fragrances in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a humid bathroom.